Online payments – refund policy
We are committed to providing our customers with a high level of service.
Our refund policy applies to online services purchased from our website: strataassistqld.com.au
If you are not satisfied with a service we have provided, please contact our customer support team on the details below so that we can find a solution for you.
To request a refund, please email within 24 hours from the date your order was submitted through our website.
Upon receipt of your order, we will be obtaining a Title Search and CMS Search Statement (if the property, the subject of the order, is part of a Community Title Management Scheme).
Any fees outlaid on your behalf plus a pro-rata percentage of costs for work carried out will be calculated and not subject to refund.
We reserve the right to:
- refuse a refund if we determine that your request is not valid; and
- retain service fees where you change your mind after we have processed your order.
Refunds will be issued to the original payment method used for the purchase. Please allow five to ten business days for the refund to appear in your account.
We reserve the right to modify or update this refund policy at any time to take into account changes in applicable laws and business practices. Any changes to the policy will be posted on our website and will be effective immediately. Any refund requests made on or after the date of amendment will be assessed under the updated policy.
If you have any questions or concerns about our refund policy or status of a refund request, please contact our customer support team at admin@strataassistqld.com.au